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For any problem encountered during a test, a message appears with an error code and a description of the problem. Write down the error code and problem
description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see Contacting Dell).
The following tabs provide additional information for tests run from the Custom Test or Symptom Tree option:
Dell Support Utility
The Dell Support Utility is customized for your computing environment. This utility provides self-support information, software updates, and health scans for
your computer. Use this utility to do the following:
l Check your computing environment
l View the Dell Support Utility settings
l Access the help file for the Dell Support Utility
l View frequently asked questions
l Learn more about the Dell Support Utility
l Turn the Dell Support Utility off
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell Support window.
To access the Dell Support Utility:
l Click the Dell Support icon in the notification area.
Or
l Click the Start ® All Programs® Dell Support® Dell Support Settings. Ensure that the Show icon on the taskbar option is checked.
Drive Problems
Fill out the Diagnostics Checklist as you complete these checks.
Ensure that Microsoft®Windows
®
recognizes the drive —
Windows XP
Click Start® My Computer.
WindowsVista™
Test
questions.
Custom Test
Tests a specific device in the system and can be used to customize the tests you want to run.
Symptom
Tree
Lists a number of common symptoms and allows you to select a test based on the symptom of the problem you are having.
NOTE: The Service Tag for your computer is located at the top of each test screen. When contacting Dell support, have your Service Tag ready.
Tab
Function
Results
Displays the results of the test and any error conditions encountered.
Errors
Displays error conditions encountered, error codes, and the problem description.
Help
Describes the test and any requirements for running the test.
Configuration
Displays your hardware configuration for the selected device.
The Dell Diagnostics obtains configuration information for all devices from system setup, memory, and various internal tests, and it displays
the information in the device list in the left pane of the screen. The device list may not display the names of all the components installed on
your computer or all devices attached to your computer.
Parameters
Allows you to customize the test by changing the test settings.
NOTE: The icon functions vary when clicking, double-clicking, or right-clicking.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.
- Notes, Notices, and Cautions 1
- About Your Computer 2
- Left Side View 5
- Right Side View 6
- Back View 7
- Bottom View 8
- Appendix 10
- FCC Notice (U.S. Only) 11
- Macrovision Product Notice 12
- Using a Battery 13
- Power Management Modes 14
- Conserving Battery Power 14
- Charging the Battery 15
- Removing the Battery 16
- Storing a Battery 16
- Using the Camera 17
- Back to Contents Page 18
- Using Cards 19
- Memory Card Reader 20
- Memory Card Blanks 21
- Installing a Memory Card 21
- Cleaning Your Computer 22
- Getting Help 23
- Problems With Your Order 24
- Product Information 24
- Before You Call 25
- Contacting Dell 25
- Using the Display 27
- Microsoft Windows XP 28
- Finding Information 29
- Using GamePanel 32
- Glossary 33
- Using the Keyboard 41
- Touch Pad 42
- Using Multimedia 43
- How to Copy a CD, DVD or BD 45
- Adjusting the Volume 46
- Adjusting the Picture 46
- UsingDellMediaDirect™ 47
- S-Video and Standard Audio 48
- Windows XP 55
- Before You Begin 56
- Hard Drive 57
- Memory 59
- Subscriber Identity Module 60
- Optical Drive 61
- Securing Your Computer 63
- Setting Up Your Computer 64
- Setting Up a Printer 65
- Power Protection Devices 65
- Surge Protectors 66
- Line Conditioners 66
- Specifications 67
- Identifying Your Computer 72
- Packing the Computer 72
- Travel Tips 72
- Troubleshooting 74
- Dell Diagnostics Main Menu 75
- Dell Support Utility 76
- Drive Problems 76
- Optical drive problems 77
- Error Messages 78
- ExpressCard Problems 83
- IEEE 1394 Device Problems 83
- Keyboard Problems 83
- External keyboard problems 84
- Unexpected characters 84
- The computer does not start 84
- Memory Problems 86
- Network Problems 87
- Power Problems 87
- Printer Problems 88
- Scanner Problems 89
- Sound and Speaker Problems 90
- No sound from headphones 91
- Video and Display Problems 92
- Drivers 93
- Identifying Drivers 94
- Starting System Restore 97
- Dell PC Restore 98
- Removing PC Restore 98
- Before You Begin 99
- Setting Up a Network 101
- Windows Vista 102
- Connecting to a WLAN 103
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